Help and refunds
Problem with a MistMe machine?
Sorry about that. If the machine took your payment but didn't spray, sprayed the wrong fragrance, or something else went wrong, we'll put it right.
Email us at support@mistme.co.uk with:
- The venue where the machine is.
- The date and roughly what time you used it.
- What happened, for example "paid but no spray".
- The last 4 digits of the card or phone you paid with, so we can find your payment. Never send us your full card number.
How long does a refund take?
We aim to reply within one working day. Refunds go back to the card you paid with and usually show within 3 to 5 working days, depending on your bank.
I don't recognise a payment on my statement
A payment from a MistMe machine shows on your statement under MistMe. If you're not sure it was you, email us with the date, amount and last 4 digits of the card and we'll check.
Should I ask the bar staff?
The venue hosts the machine, but MistMe runs it. Email us and we'll sort it out directly.
Skin irritation
Our fragrances are for external use only. Avoid your eyes and mouth. If you get any irritation, wash the area and seek medical advice, then let us know which fragrance you used.